STORE POLICY
CUSTOMER CARE
We believe that dogs are family members and deserve all the best like we all do.
We are happy to discuss any of your needs and receive the comments related to our products and will try our best to get in touch within 5 working days.
We are a busy, small family run business, so please bear with us.
PRIVACY & SAFETY
We respect privacy and safety of all our customers and will not publish or share any information with 3rd parties without prior agreements.
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We place pictures and videos of our customers, only with the written permission from their owners, and will not publish anything received without it.
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We take food safety and safety of our customer very seriously. We operate in line with the UK Legal Requirements and to HACCP food safety management system standards. Our suppliers go through assessment before we use their ingredients in our products and we keep all traceability records for the batches produced.
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We are working hard to ensure everyone is protected from the spread of Covid-19 and we are working within mandates outlined by the UK government and local authorities.
WHOLESALE INQUIRIES
If you would like to stock our product in your retail shop, please get in touch for a customised quotation on tobysfavourites@gmail.com
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PAYMENT METHODS
PAYPAL
Bank Transfers
Invoices
Debit or credit cards